Refund policy

 

Trendy DXB Return and Refund Policy

Last Updated: [30-04-2024]

At Trendy DXB, we understand that sometimes things don't work out. Our 15-day return policy gives you 15 days from the date you receive your item to request a return. Here's how it works:

Eligibility for Returns

  • Items must be in the same condition as when you received them: unworn, unused, with tags, and in the original packaging.
  • You must have the receipt or proof of purchase.

How to Start a Return

  • Contact us at [contact email] or visit our website www.trendydxb.com to request a return.
  • Returns must be sent to our address in Dubai, United Arab Emirates.
  • If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
  • Items sent without first requesting a return will not be accepted.

For any questions about returns, contact us at [contact email].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect. We will assess the issue and make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (like food, flowers, or plants)
  • Custom products (such as personalized items)
  • Personal care items (like beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Please contact us if you have questions about specific items.

Exchanges

To exchange an item, return it and then make a separate purchase for the new item once your return is accepted. This is the fastest way to get what you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The return conditions are the same: the item must be unworn, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

  • Once we receive and inspect your return, we will notify you if the refund is approved.
  • If approved, the refund will be issued to your original payment method within 5 business days.
  • Note that banks and credit card companies may take additional time to process the refund.

If more than 7 business days have passed since we approved your return, please contact us at www.trendydxb.com.